FAQ
Answers, before you ask.
The questions we get most, about booking, staying and everything in between. Can’t find yours — just ask us.
Before you book
FAQs
Standard check-in is from 2 pm and check-out is by 11 am.
Early check-in may be available and may incur an additional charge. If you need guaranteed access to your apartment at **7 am or 8 am**, the best option is to book the previous night so the apartment is held for you.
If your apartment is not ready when you arrive, you can leave your luggage with the Proximity team and return later. Westfield Manukau is directly across the road if you would like somewhere nearby to shop, have a coffee or spend some time while you wait.
Yes. Secure on-site parking is available for **NZ$14 per vehicle, per night**. Guests who book directly through the official Proximity Apartments website, by telephone or by email can access the **NZ$12 per vehicle, per night** direct-booking parking rate.
Parking spaces are limited, so reserving a space in advance is highly recommended. Contact the Proximity team before arrival if you require parking.
Yes. Guests receive free unlimited Wi-Fi in their apartment.
Yes. Every apartment has a fully equipped kitchen, giving you the option to prepare meals, store groceries and follow your usual routine during short or long stays.
Yes. In-room washer and dryer facilities are available, which can be particularly useful for business travel, family stays and long visits.
Yes. Housekeeping is provided daily.
Yes. Guests receive complimentary 24/7 access to FIKAA Gym. Ask the Proximity team for access details during your stay.
Accessible apartments are available within the Deluxe Two Bedroom Apartment category. Because the number of suitable apartments is limited, contact the Proximity team before booking to discuss your accessibility requirements and confirm the most appropriate available option.
Please contact the Proximity team before booking if you require a cot or have other family-related requirements. The team can confirm what can be provided for your dates and help you choose the most suitable apartment type.
Proximity Apartments Manukau does not provide Sky TV directly. The apartments have an in-room casting solution, allowing guests to cast supported content from their own compatible device and subscription.
Proximity Apartments Manukau offer Studio, One Bedroom, Standard Two Bedroom and Deluxe Two Bedroom Apartments. The different apartment types provide options for solo travellers, couples, business travellers and families staying for short or long leisure and business trips.
Yes. The self-contained apartments are suited to weekly and extended stays, with practical features such as a fully equipped kitchen, in-room laundry facilities and Wi-Fi. Share your dates, guest numbers and preferred apartment type with the Proximity team so they can help identify the most suitable available option.
Westfield Manukau is directly across the road from Proximity Apartments, giving guests easy access to shopping, dining, supermarkets and entertainment.
The Manukau Transport Centre is nearby, providing access to bus and train services across Auckland. Ask the Proximity team if you need help planning your route during your stay.
Proximity Apartments Manukau is within easy driving distance of Auckland Airport. Travel time varies with traffic, so allow additional time during busy periods and check current road conditions before travelling.
If your question is specific to your booking, accessibility needs, family requirements, parking or arrival time, contact the Proximity team before you travel so they can provide the most relevant information for your stay.